Frequently Asked Questions
for any other questions you might have, please send them to linavicenzino@gmail.com
shipping
all pieces are currently shipped with sendle or auspost. wrapped twice in bubble wrap and stuffed with paper shredding. packaged with recyclable materials (minus the bubble wrap!)
otherwise if you live in brisbane, australia you can choose free pickup at checkout and i will contact you about what time would be good to pick up everything.
returns & refunds
my store does not do returns nor refunds. i am not responsible for lost mail nor broken packages as that is not my fault !
however: if your parcel does arrive broken i will be able to provide you a discount on a future order or a partial refund depending on the circumstances.
if this happens please send me an email or dm on instagram and we can sort something out.
ceramic pieces
all ceramic pieces are fired to be food safe and and should be microwave and dishwasher safe.
however: to avoid any accidents, it is recommended you use and clean your pieces with care. hand washing ceramics is your friend!